Support for your Prima 8

Photo quality printing with high volume delivery

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Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Prima 8 Consumables

See also: https://magicard.com/id-printers/prima-8/#consumables

Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

GDPR & Security Erase Feature

The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Prima Driver (4 & 8)

These are the latest Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. 300dpi printer models are denoted on the...

Prima Laminator User Guide

User Guides for Uno & Duo Laminators can be downloaded below.

Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

Prima User Manual

The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, Settings and mainten...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Does the Prima 4 or Prima 8 printer have a Pass Through mode?

The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...

Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Prima Driver (4 & 8)

These are the latest Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. 300dpi printer models are denoted on the...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

GDPR & Security Erase Feature

The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...

Does the Prima 4 or Prima 8 printer have a Pass Through mode?

The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...

Prima 8 Consumables

See also: https://magicard.com/id-printers/prima-8/#consumables

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Prima Laminator User Guide

User Guides for Uno & Duo Laminators can be downloaded below.

Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

Prima User Manual

The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, Settings and mainten...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Prima Laminator User Guide

User Guides for Uno & Duo Laminators can be downloaded below.

Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Prima Driver (4 & 8)

These are the latest Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. 300dpi printer models are denoted on the...

Prima Laminator User Guide

User Guides for Uno & Duo Laminators can be downloaded below.

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Out of Warranty Repairs

If your printer is out of warranty and in need of repair we can still help to ensure it continues to print cards. There is very little we cannot fi...

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

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What customers say about our support...

Fixed and working well, would have been easier if could have paid by credit card

Printer model: Prima 4

Alan M was a fab help! Quick to help and even called me back when we were cut off due to a power cut on my end! Called him back the following week and he remembered me and the problem i was having. Thanks Alan!!

Printer model: Pronto

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.

Printer model: Enduro3e

Prompt response to issue. Instructions provided resolved issue immediately.

Printer model: Department of Health Magicard 300

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Please read this first

Direct technical support

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What customers say about our support...

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USA

Middle East

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